MCL recently developed and successfully implemented a PCI compliance solution for a Tennessee based financial services retailer. Their call center received over a 1000 calls daily and several of these calls had sensitive payment information recorded. MCL solution utilized the cloud Google Speech API to get the text for the recording. The audio media was… Read more »
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Listen to our podcast at the ITExpo
Posted by Dave Modi & filed under asp.net MVC, Blog, Download, Events, PCI compliance, Telephony.
Mr. Douglas Green, Publisher, TelecomReseller, interviewed me at the IT Expo. He wanted to know about our services and why a client should outsource to us and hire our services. The podcast is interesting and may serve as an FAQ to anyone interested in our services. https://telecomreseller.com/2018/03/02/podcast-mcl-offers-outsource-software-development/
Meet us at the IT Expo, Booth 238, February 14 -16, Fort Lauderdale, FL
Posted by Dave Modi & filed under asp.net MVC, Blog, Download, Events, PCI compliance, Telephony.
MCL is exhibiting its services at the IT Expo 2018, February 13 – 16, Fort Lauderdale, FL. MCL has over 30 years experience on telephony and other software development, maintenance and support. MCL provides innovative software development in the following areas – CTI and CRM integrations development Call recording and audiocodes API Speech engines and… Read more »
Innovative solution for PCI compliance of call center call recordings
Posted by Dave Modi & filed under API integrations, Blog, Case Studies, Events, PCI compliance, Software, Telephony.
MCL has developed a complete solution for PCI compliance of call center call recordings. Call center call recordings contain several sensitive information such as credit card numbers, expiration date, cvv number and sometimes social security numbers. PCI compliance requires that such sensitive information should be wiped out both on media while in transit as well… Read more »
