IVR, HMP and Dialogic API
MCL has worked on the Dialogic springware API and HMP for the past more than 15 years. During this time, MCL implemented hundreds of systems for the Indian Railways and Indian telecom service providers to implement automated services on IVR and automatic call distribution. MCL is a preferred System Integrator of Intel Dialogic India.
Over the past several years speech has now effectively replaced touch as the new mode of input to applications. Besides being an input medium, speech solutions have also been increasingly used for auto masking of sensitive information in call recordings and call center speech analytics to improve agent performance and provide better customer experience.
MCL has over 10 years experience on developing speech solutions. The solutions have utilized various speech engines such as Microsoft Speech API (SAPI), Google Speech API, Aurix (Avaya) speech engine, Twilio speech engine and IBM/AT&T Speech API. The solutions have ranged from IVR speech commands, PCI compliant implementations to mask sensitive information, speaker verifications and speech analytics in call recording.
With several successful speech solutions, MCL is your ideal partner to implement your speech strategy.
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