Call Recording and Audiocodes API

MCL has been using the Audiocodes API for both TDM as well as VOIP call recording. The TDM call recording can be either trunk side recording or station side recording. VOIP call recording is normally station side, although trunk side recording on SIP trunks is also possible and has been implemented by MCL.

Software based VOIP call recording

MCL has developed software based VOIP call recording for SIP and Cisco Skinny protocols. A span or mirrored voip traffic from the agent stations can be fed to a NIC on a recorder and our software would generate 100% recordings of all calls. All metadata for the calls would be decoded from the telephony messages. In most cases no mapping information or user configuration would be required. Simply run our software on a recorder, feed the span and be able to view and listen to call recordings.